Your information
Privacy Policy
Papay’s Smash Burgers respects your privacy. This policy explains how we handle personal information when you visit our website, contact us or place a phone order.
Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we handle personal information in accordance with those requirements.
Last updated: 22 September 2026
1. Information we may collect
Depending on how you interact with us, we may collect:
- Your name and phone number
- Your order details and pickup time
- Information you choose to provide about dietary needs or allergies
- Messages, feedback or enquiries you send us
- Basic technical website data, such as browser type, device information and pages visited, if analytics are enabled
This website does not provide customer accounts, an online cart or online checkout.
2. How we collect information
We may collect information when you call us, place an order, contact us, visit our website or communicate with us through a linked platform.
3. How we use information
We use personal information to:
- Take, prepare and manage pickup orders
- Contact you about an order or enquiry
- Respond to feedback and requests
- Operate, secure and improve our website and service
- Meet legal, accounting and regulatory obligations
If you tell us about an allergy or dietary need, we use that information to respond to your request. Please share only the information needed for your order.
4. When information may be shared
We may share information with service providers that help us operate our website, communications or business, or when disclosure is required or authorised by law. We do not sell personal information.
Some providers may process or store information outside Australia. Where applicable, we take reasonable steps to ensure personal information is handled appropriately.
5. Cookies and analytics
Our website may use essential cookies and analytics tools to understand site use and improve performance. Browser settings can usually be used to restrict cookies, although some features may not work as intended.
6. Storage and security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. No electronic system is completely secure, so absolute security cannot be guaranteed.
We retain information only for as long as reasonably needed for the purpose for which it was collected or to meet legal obligations.
7. Access and correction
You may ask to access or correct personal information we hold about you. We may need to verify your identity before responding, and legal exceptions may apply.
8. Privacy questions or complaints
For a privacy question, access request or complaint, contact us using the verified details on our Contact Us page. We will review your request and respond within a reasonable time.
If applicable and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
9. Policy updates
We may update this policy when our practices or legal obligations change. The latest version and its last-updated date will appear on this page.